Refund & Returns Policy

Last updated: September 2026

Damaged, faulty or incorrect items

If an item arrives damaged, faulty, not as described or incorrect, contact us as soon as possible with your order number and, where helpful, photos. Your statutory rights are not affected. We will review the issue and provide the remedy required by UK consumer law, which may include a refund, replacement or other appropriate resolution.

Change of mind for eligible online orders

For eligible non-perishable goods bought online, you can tell us within 14 days of receiving the order that you wish to cancel. You then have a further 14 days to return the goods. Where the cancellation right applies, we will refund the price paid and the cost of standard outbound delivery in accordance with UK law.

You may be responsible for the direct cost of returning change-of-mind items unless we have agreed otherwise. Please contact us before sending anything back so we can provide the correct return instructions.

Food, perishable and sealed goods

Certain goods can be excluded from the change-of-mind cancellation right, including goods that are liable to deteriorate or expire rapidly and sealed goods that become unsuitable for return for health protection or hygiene reasons after they have been unsealed. This does not remove your rights where goods are faulty, damaged or not as described.

Refund timing

Where a return is accepted under your cancellation rights, refunds are processed within the time required by UK law after the returned goods are received, or after you provide evidence that they have been sent back where applicable.

How to request a return or refund

Contact us with your order number and the reason for your request. We aim to respond promptly and will provide the next steps for your order.

This policy does not affect your statutory rights under UK consumer law.